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| About Us LESLIES OF LUTON LIMITED DIRECTORS Mr K J Crawley, Mr I L Crawley, Mr D Baldry COMPANY SECRETARY Mrs C Kirby COMPANY REGISTRATION NUMBER 4357752 England and Wales VAT REGISTRATION NUMBER GB 801 5261 71 REGISTERED OFFICE 89-93 Park St, Luton, Bedfordshire, England, LU1 3HG CONSUMER TERMS OF SALE PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE 1. Format of the Contract 1.1 These terms of sale apply to all goods supplied by Leslies of Luton Limited, trading as Leslies of Luton Ltd, whose registered office is at 89-93 Park Street, Luton, Bedfordshire, LU1 3HG, registered in England and Wales No. 4357752 (the "Supplier"). 1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). 1.3 By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. 1.4 The contract is subject to your right of cancellation (see below). 1.5 The Supplier may change these terms of sale without notice to you in relation to future sales. 2. Description and price of the goods 2.1 The description and price of the goods you order will be as shown on the Supplier´s website at the time you place your order. 2.2 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the Supplier will do its best to inform you as soon as possible. 2.3 Every effort is made to ensure that prices shown on the Supplier´s website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within seven working days of informing you of the error, the order will be cancelled automatically. 2.4 In addition to the price, you will be required to pay a delivery charge for the goods. 3. Payment 3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier´s website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately. 3.2 There will be no delivery until cleared funds are received. 3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you. 4. Delivery 4.1 Postage costs are not included in your cart in the online shop postage is calculated at the time of dispatch, if you wish to be quoted for delivery costs before we dispatch your order please make a note of this in the special delivery instructions as you checkout. 4.2 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom. 4.3 Orders placed before 3.00pm UK time on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. UK deliveries only (A working day is any day other than weekends and bank or other public holidays.) 4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may: 4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or 4.4.2 sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods. 4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure. 4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. 4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please sign for the parcel as "DAMAGED". If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter. 5 Risk/Title 5.1 The goods are at your risk from the time of delivery. 5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of: 5.2.1 the goods and delivery, and 5.2.2 all other sums which are or which become due to the Supplier from you on any account. 5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier. 6. Your right of cancellation 6.1 You have the right to cancel the contract at any time up to the end of seven working days after you receive the goods (see below). 6.2 To exercise your right of cancellation, you must give notice to the Supplier by telephone, hand, post or the e-mail section of our website, giving details of the goods ordered and (where appropriate) their delivery. 6.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown on our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods we shall, after receiving notification in accordance with clause 7.3 or 7.4, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs. 6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. 6.5 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. 6.6 You do not have the right to cancel the contract if the order is for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. 7. Warranty 7.1 All goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. 7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier´s instructions, or any alteration or repair carried out without the Supplier´s approval. 7.3 If the goods supplied to you are damaged on delivery, you should notify the Supplier by telephone or in writing via e-mail within seven days. 7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier by telephone or in writing via e-mail as soon as possible, but in any event within seven days of the date you discovered or ought to have discovered the damage, defect or complaint. 8. Limitation of Liability 8.1 If you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where: 8.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents; 8.1.2 such loss or damage is not a reasonably foreseeable result of any such breach; 8.1.3 any increase in loss or damage resulting from breach by you of any term of this contract. 9. Data Protection The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you. 10. Images Product images are for illustrative purposes only and may differ from the actual product. These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract, save that consumers resident in Scotland shall have the right to insist upon these terms being construed in accordance with the laws of Scotland and to submit to the jurisdiction of Scottish courts. If you have any suggestions or comments please email us at sales [at] leslies-luton [dot] co [dot] uk. Our Contact details: Leslies of Luton Ltd 89-93 Park Street Luton Bedfordshire LU1 3HG United Kingdom Phone:01582 453542 Fax: 01582 735740 Email: sales [at] leslies-luton [dot] co [dot] uk VAT Number: GB 801 5261 71 Company Registration Number: 4357752 England & Wales E&OE (ERRORS AND OMISSIONS EXCEPTED) |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept the following credit or debit cards by secure online ordering, mail, fax or telephone, Visa, MasterCard, Switch, Solo, Delta or Eurocard. Please supply card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card). OTHER WAYS TO ORDER BY TELEPHONE UK 01582 453542, INTERNATIONAL + 44 (0) 1582 453542 When placing an order by telephone, please have ready the list of items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card). BY FAX UK 01582 735740, INTERNATIONAL + 44 (0) 1582 735740 When placing an order by fax, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card). BY POST When placing an order by post, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, daytime telephone number and credit or debit card details (card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card). and send to MAIL ORDER DEPARTMENT. LESLIE'S OF LUTON LTD, 89-93 PARK STREET, LUTON, BEDFORDSHIRE, LU1 3HG. BY E-MAIL sales@leslies-luton.co.uk When placing an order by e-mail, please list the items you require, your name, home address, delivery address (if different from home address), home telephone number, and daytime telephone number. We do not recommend you send credit or debit card details by email. Please include a telephone number and we will call you for your card details. METHODS OF PAYMENT CASH & POSTAL ORDERS If you require sending a payment of cash or postal orders by post, please send them by Royal Mail Special Delivery to be signed for at Leslie's of Luton. CHEQUES If you are sending a payment by cheque, please make your cheques payable to Leslies of Luton Ltd, write your address, home telephone number, and cheque card number and expiry date on the reverse side of the cheque. CREDIT CARDS We accept the following credit or debit cards by secure online ordering, mail, fax or telephone, Visa, MasterCard, Switch, Solo, Delta or Eurocard. Please supply card number, expiry date and issue number for switch cards and last three numbers on the signature strip on the reverse of card). SECURITY CHECKS AND CARD FRAUD We are working very closely with card companies to safe guard our valued customers. Security checks will be carried out to try to combat card and cheque fraud. BANK TRANSFER For customers outside the United Kingdom we can arrange a bank transfer for payment, please enquire for details. Overseas customers may be asked to pay by bank transfer on any given order. INTEREST FREE CHEQUE SPREAD (ONLY AVAILABLE TO PERSONS OVER 18 YEARS OF AGE) WRITTEN QUOTATIONS AVAILABLE ON REQUEST. The cheque-spread facility is an interest free option for you to spread the payment of your goods over a period of 3, 6 or 9 months (subject to status and credit approval from Chequespread PLC), from a minimum value of £150.00 up to the maximum value of £1,500.00. SHOP CHEQUE SPREAD SALES UK CUSTOMERS ONLY To purchase goods in store by cheque spread, you will be required to bring with you a proof of identification i.e. driving licence, passport etc, also chequebook and cheque guarantee card. We can then work out the best option to suit every individual customers needs to purchase their required goods at an affordable monthly payment over 3, 6 or 9 months. Example: Value of Goods £329.00 3 Months 1 Cheque @ £111.00 and 2 Cheques @ £109.00 6 Months 1 Cheque @ £59.00 and 5 Cheques @ £54.00 9 Months 1 Cheque @ £41.00 and 8 Cheques @ £36.00 MAIL ORDER CHEQUE SPREAD SALES UK CUSTOMERS ONLY PLEASE TELEPHONE, FAX OR E-MAIL FOR QUOTATION If you require to purchase your goods by mail order using the 3, 6 or 9 month cheque spread facility, we request that your cheques are made payable to Leslies of Luton Ltd, your home address, residential home telephone number and cheque guarantee card number is on the reverse side of each cheque, accompany the cheques with a letter stating the required goods for purchase. Also state a daytime telephone number if we need to contact you regarding your purchase. Example: Value of Goods £329.00 Plus Postage £9.95 added to first Cheque. 3 Months 1 Cheque @ £120.95 and 2 Cheques @ £109.00 6 Months 1 Cheque @ £68.95 and 5 Cheques @ £54.00 9 Months 1 Cheque @ £50.95 and 8 Cheques @ £36.00 |
| Shipping And Handling ROYAL MAIL Small Items (one or more) including flavours and oils. Up to £20.00 in value or 750grm £2.45. Over £20.00 up to £27.00 in value or 1Kg £3.50 Depending on weight of parcel or packet. Small Items Next Working Day (Mon- Sat). Special Delivery (parcels to be signed for). Up to 1Kg £6.50 Over 1kg up to 2Kg £8.10 Special Delivery Saturday Delivery Please Add £2.00 to the above prices. please add 15p per ounce for delivery on leads BUSINESS POST COURIER Parcels to be signed for. Price depending on weight of parcel or packet. Over 1Kg and up to 10Kg. £9.95 next working day. Over 10Kg 35p per Kilo thereafter (e.g. 10Kg + 4Kg £11.35). Over £400.00 in value £14.50 next working day Over £1000.00 in value £19.00 next working day SPECIFIED AM/PM DELIVERY Please add £3.00 to above prices INTERNATIONAL POSTAGE & PACKAGING (INCLUDING CHANNEL ISLANDS) We can offer a variety of services providing fast, insured delivery to anywhere in the world. The delivery time and charge for international orders depends on the destination, weight, value and size of the order. Please let us know what items you would like to order and our export manager Mr Ashley Larman will calculate an accurate delivery charge. If you are ordering from abroad, the online ordering system gives you the option of asking us for a quote for goods and shipping before we charge for or despatch your order. 2007 SHIPPING RATES TO EUROPE All quotes are for weight up to 30Kgs. Examples: France £24.00 Holland £24.00 Spain £33.00 Sweden £38.00 Denmark £38.00 Belgium £24.00 Germany £24.00 Italy £31.00 Portugal £31.00 Austria £31.00 *Switzerland £38.00 Finland £35.00 *Norway £38.00 Luxembourg £24.00 All quotes are for weight up to 30Kgs. Eligibility also depends on value and size of parcel. Please check with us first. *Customs Surcharge of £25.00 applicable. Channel Islands Contact Mr Ashley Larman for accurate shipping rates. 2007 SHIPPING RATES TO EIRE Examples: 15Kg £30.00 over 15Kg - 50p per Kilo thereafter (e.g. 15Kg + 4Kg £32.00) 2007 SHIPPING RATES TO NORTHERN IRELAND Example: 15Kg £20.00 over 15Kg - 50p per Kilo therafter (e.g 15Kg + 4Kg £22.00) POSTAGE AND PACKAGING CHARGES WILL BE ADDED TO THE FINAL AMOUNT SHOWN ON YOUR INVOICE, PLEASE TELEPHONE, FAX OR EMAIL FOR CONFIRMED CHARGES IF REQURED. ALL POSTAGE AND PACKAGING CHARGES ARE SUBJECT TO CHANGE DUE TO INCREASING FUEL PRICES. PLEASE TELEPHONE, FAX OR EMAIL FOR CONFIRMED PRICES IF NECESSARY. PLEASE NOTE THAT ALL POSTAGE WEIGHTS WILL INCLUDE BOX & PACKAGING. ALL DELIVERY TIMES ARE QUOTED IN WORKING DAYS (MONDAY TO FRIDAY). WE CAN ONLY SEND PACKAGES OF 1.05M OR LESS VIA BFPO. |
| Delivery Schedule We aim to despatch all orders on the same day if we receive the order before 2.00pm. United Kingdom orders will be sent via Royal Mail or our contracted courier companies. Orders from outside the United Kingdom will be despatched to the customer's requirements. Weekend Orders Orders of over £250.00 in value ordered on a Friday will not be sent out for delivery until Monday. |
| Back Orders If your item is not in stock, we will do our best to contact you. If we are unable to contact you we will ask you to reorder at a later date. ITEMS SUBJECT TO AVAILABILITY All items listed in this catalogue are subject to availability, from our suppliers. WEIGHTS, MEASURES & SPECIFICATIONS All weights, lengths and specifications are approximate and may change. "PRICES IN THIS CATALOGUE ARE CORRECT AT THE TIME OF GOING TO PRESS APRIL 2005. PRICES AND SPECIFICATIONS MAY VARY DUE TO THE MANUFACTURERS. IN THIS INSTANCE WE WILL ENDEAVOUR TO CONTACT THE CUSTOMER REGARDING THEIR ORDER BEFORE DESPATCH. CUSTOMERS PRICES INCLUDE VAT @ 17.5% |
| Tax Charges All the prices in our catalogue are inclusive of VAT @ 17.5%, if you are ordering from the Channel Islands or outside the European Union, you can deduct the VAT by dividing the total excluding postage by 1.175, then add the postal service that you require. For further information on this matter please contact our Mail Order Manager who will be delighted to help you work out the calculations. VAT Number GB 801 5261 71. |
| Credit Card Security SECURITY CHECKS AND CARD FRAUD We are working very closely with card companies to safe guard our valued customers. Security checks will be carried out to try to combat card and cheque fraud. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Reaching Us If you need to reach us, please email us on sales [at] leslies-luton [dot] co [dot] uk, alternatively, you can call on 01582 453542 (International +44 01582 453542) or fax us on 01582 735740 or write to us at 89-93 Park Street Luton Bedfordshire LU1 3HG United Kingdom |
| Privacy Policy Leslies of Luton Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy We are happy to cancel, exchange unsuitable or unwanted products, as long as they are returned to us in original condition and have not been used or altered in any way, within seven working days. Under these circumstances the postal charges will not be refunded. If we have made an error with your order or have sent you the wrong item by mistake, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer. |
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